|
 Accounts FAQ
|
Q:
A:
|
What are the charges that will appear on my first bill?
Your first bill will differ slightly from your subsequent bills because you are billed one month in advance. This means that your first bill will contain charges for the next full month as well as fractional charges for products and services billed from your connection date up to your first bill date.
For specific details, please call (012) 686 3000.
|
|
Q:
A:
|
Why do I get multiple bills after moving or changing service?
If you requested an overlap of service at your old and new addresses, you will be billed for the time the service remained at the old address and also from the time the service began working at the new address. Until the service at the old address is disconnected, you will receive bills for each address. After the service has been disconnected at the old address, the last bill will include call charges that have not yet been billed.
|
|
Q:
A:
|
How are calls billed?
Although rental (which appears next to the heading "Subscription" on your invoice) is charged in advance, calls are charged in arrears. Usually, you would pay for the previous month’s calls in your current account. This is indicated on your invoice next to the heading "Usage" with the comment "Calls up to and including…".
|
|
Q:
A:
|
What are the options I have for paying my bill?
All possible payment methods that could be used for paying your account can be found on the reverse side of the first page of your invoice under the heading, "Ways to pay".
These options are:
- Debit order
- Automatic Teller Machines (ATM's)
- By mail / Post Office
- At a Telkom Customer Service Branch
- At a Post Office
- At Compu-Pay kiosks
- At Shoprite Checkers stores
- EASYPAY terminals within all Pick ‘n’ Pay supermarkets.
|
Over the Internet with Internet banking i.e. via your bank's website. Some of the banks allow you to create a beneficiary and in some cases you have to register at the bank before you are allowed to use the facility. Take your Swiftnet account to your nearest bank, to enable them to create Swiftnet as a beneficiary.
IMPORTANT NOTE:
Wherever you pay your Swiftnet account, always remember:
- That Swiftnet and its agencies will not accept post-dated cheques.
- Cheques are always payable in the name of the entity at which you are paying.
- Payments via ATMs or post cause delays.
- Always quote your Swiftnet account number on all correspondence.
|
If you pay on the last payment date (i.e. the due date), rather pay at a Telkom Customer Service Branch and obtain a receipt.
Dishonoured cheques will be submitted to credit bureaux for publication.
|
